What to record after a motorcycle crash
If it is safe, preserve details about the vehicles, road surface, weather, protective gear, damage, injuries, witnesses and any police or event report. Medical records should clearly explain all symptoms and restrictions.
- Photos of the bike, other vehicle, road surface and protective gear
- Registration, driver and insurer details
- Witness details, dashcam or nearby footage if available
- Medical certificates, imaging, treatment notes and expenses
Common motorcycle accident insurer issues
Insurer issues may involve how the crash occurred, whether injuries are connected to the crash, treatment approval, work capacity, income records or the effect of pre-existing symptoms.
Check motorcycle accident claim optionsDo not minimise symptoms too early
Some riders try to continue despite pain or restriction. If symptoms affect work, treatment, riding, sleep or daily activity, those issues should be recorded in medical notes rather than reconstructed later from memory.
Claim pathway
How a road accident claim usually develops
This is a general pathway only. The documents, decision-maker and timing can change depending on the facts and claim type.
Injury or incident
Start with where and how the injury happened: road accident, workplace incident, public or private place, or a longer-term disability situation.
Medical treatment
Get appropriate treatment and keep certificates, referrals, scans, reports and notes about how symptoms affect work or daily life.
Evidence and chronology
Organise incident records, photos, witness details, wage records, claim numbers and correspondence in date order.
Insurer or super fund
The pathway may involve a CTP insurer, workers compensation insurer, public liability insurer or superannuation trustee/insurer.
Assessment or dispute
The insurer or fund may request material, assess treatment or work capacity, make a decision, or issue reasons that need a careful response.
Resolution or next decision
The practical outcome may be approval, payment, treatment support, further evidence, review, dispute steps or another decision point.
Documents and records
Road accident records that are worth keeping
Road accident enquiries usually start with treatment records, accident details, insurer correspondence and work-impact documents.
- Date, location and short description of the injury event
- Medical certificates, reports, scans, treatment records or hospital documents
- Employer, insurer, police, incident or venue records where relevant
- Photos, witness details, dashcam or other supporting material if available
- Income, superannuation, work capacity or leave records where relevant
- Letters, emails, claim numbers and decisions already received
Common questions
Road accident claim questions
Short general answers only. The right next step depends on the facts, dates and documents.
What motorcycle accident evidence is useful?
Photos, police or event details, witness information, registration details, medical records, treatment expenses and work impact records are often useful.
What if I am blamed for the motorcycle crash?
Do not assume the legal effect without checking the facts, documents and insurer position. Keep the decision or correspondence and get advice early if a dispute may arise.
Road accident enquiry
Not sure what to do after a NSW road accident?
Send the accident date, vehicles involved, treatment so far and any insurer contact. The next step is to work out the pathway, evidence gaps and any time-sensitive issue.