No hype, no promises
Clear general information before you decide what to do next.
Choose a pathway
What happened to you?
Start with the closest situation. Each pathway explains the practical records, insurer issues and next steps that may matter.
I was in a car or road accidentCTP, treatment records, insurer details and accident evidence.I was injured at workWorkers compensation, certificates, capacity and return-to-work issues.I was injured in a public or private placeFalls, premises incidents, incident reports, CCTV and witness details.I am worried about medical careDelayed diagnosis, treatment errors, records, causation and expert evidence.I cannot work long termSuperannuation TPD, policy wording, medical evidence and work history.I am not sure which claim appliesStart with the facts and we can help identify the likely pathway.
Initial direction
Use the pathway pages to understand what evidence may matter.
Stephen Young’s accreditation
Stephen Young, Principal Lawyer of Stephen Young Lawyers, is an Accredited Specialist in Personal Injury Law.
Clear contact options
Phone and form enquiry options are available.
What does NSW Injury Claims help with?
NSW Injury Claims helps people in NSW understand possible claim pathways after road accidents, work injuries, public liability incidents and superannuation TPD situations. It is a specialised branch of Stephen Young Lawyers.
What should I do first after an injury?
Get medical treatment, keep records of what happened, preserve photos or correspondence, and check whether any notification, lodgement or review deadline may apply.
Which claim type might apply?
The pathway depends on how the injury happened. A road accident may involve CTP, a workplace injury may involve workers compensation, a premises incident may involve public liability, medical care concerns may raise medical negligence questions, and long-term incapacity may raise TPD.
Main claim pathways
Five service areas, one practical starting point
Each pathway has different evidence, insurer and timing issues. Start with the category closest to what happened, then move to the process and evidence sections if you need a broader view.
Motor vehicle accident claims NSW
CTP, treatment, income loss and insurer issues after NSW road accidents.
Learn moreWork injury claims NSW
Workers compensation, weekly payments, treatment and work capacity issues.
Learn morePublic liability claims NSW
Injuries in public places, private premises and non-work settings.
Learn moreMedical negligence claims NSW
Careful information about treatment errors, delayed diagnosis, causation and medical evidence.
Learn moreSuperannuation TPD claims
Policy wording, medical evidence and work history for TPD insurance claims.
Learn moreBefore you decide what to do
Three things usually matter early
Medical record: get symptoms, restrictions and treatment needs recorded by a practitioner.
Incident record: keep photos, reports, witness names and insurer or employer correspondence.
Dates: decision letters, claim forms and insurer requests can be time-sensitive.
Documents and records
What to do after an injury
- Get medical treatment and keep copies of certificates, reports and referrals
- Write down when, where and how the injury happened while details are fresh
- Report the incident to the relevant employer, insurer, police, venue or super fund where appropriate
- Keep photos, witness details, claim numbers and correspondence
- Record work impact, lost income, treatment costs and daily support needs
- Check whether a notification, lodgement, review or dispute deadline may apply
Claim pathway
Simple claim pathway
Injury or incident
Start with where and how the injury happened: road accident, workplace incident, public or private place, or a longer-term disability situation.
Medical treatment
Get appropriate treatment and keep certificates, referrals, scans, reports and notes about how symptoms affect work or daily life.
Evidence and chronology
Organise incident records, photos, witness details, wage records, claim numbers and correspondence in date order.
Insurer or super fund
The pathway may involve a CTP insurer, workers compensation insurer, public liability insurer or superannuation trustee/insurer.
Assessment or dispute
The insurer or fund may request material, assess treatment or work capacity, make a decision, or issue reasons that need a careful response.
Resolution or next decision
The practical outcome may be approval, payment, treatment support, further evidence, review, dispute steps or another decision point.
Documents and records
Useful evidence to keep
- Date, location and short description of the injury event
- Medical certificates, reports, scans, treatment records or hospital documents
- Employer, insurer, police, incident or venue records where relevant
- Photos, witness details, dashcam or other supporting material if available
- Income, superannuation, work capacity or leave records where relevant
- Letters, emails, claim numbers and decisions already received
Common mistakes
Small gaps can make a claim harder to assess
These points do not decide whether a claim exists. They are practical issues that often make evidence, insurer communication or timing harder than it needed to be.
- Waiting too long to get symptoms or restrictions recorded by a doctor.
- Losing photos, insurer emails, incident reports, witness details or receipts.
- Assuming the claim pathway is obvious before checking how and where the injury happened.
- Responding to an insurer, employer or super fund decision without first understanding the evidence gap.
Common questions
Questions people usually ask before contacting us
These answers are general only. They are designed to help you choose a practical next step, not to predict an outcome.
What if I am not sure what type of injury claim applies?
Start with how and where the injury happened. A road accident may involve CTP, a workplace injury may involve workers compensation, an injury on someone else’s premises may involve public liability, a treatment concern may involve medical negligence, and long-term work incapacity may justify checking superannuation TPD cover.
Can I claim if I was partly at fault?
Partial fault does not always end a claim, but its effect depends on the claim pathway and facts. Preserve the accident evidence and do not make assumptions from an informal comment or an insurer’s first view.
Can I claim if I delayed seeing a doctor?
A delay does not automatically prevent a claim, but it can make causation, timing and symptom history harder to prove. Get appropriate medical care, give an accurate history and explain the delay rather than trying to rewrite the chronology.
What if the insurer rejected treatment?
Ask for the written decision and reasons. Keep the treatment request, referral or plan, supporting clinical material, decision date and any review information. The next step depends on the scheme and reason given.
What if I changed jobs after the injury?
Changing jobs does not automatically end every claim, but it may affect earnings, work capacity, suitable duties, employment records or TPD evidence. Keep the old and new job details, dates, duties, hours and income records.
General injury enquiry
Not sure what type of injury claim you have?
Tell us where and when the injury happened, what has changed since, and whether an insurer, employer or super fund has contacted you. The enquiry can then be directed to the likely pathway.