Evidence pedestrians should try to keep
A pedestrian may not have access to all vehicle details after an accident. Keep what is available and avoid relying only on memory if photos, witness details or reports can be preserved.
- Vehicle registration, driver details and insurer details if known
- Police, ambulance, event or incident details
- Photos of the crossing, road, traffic lights, injuries and clothing or property damage
- Witness names, nearby businesses or footage locations if available
Medical and functional records
Pedestrian injuries can affect mobility, work, study, care needs and daily tasks. Medical certificates and treatment records should explain restrictions and changes over time.
Ask about pedestrian accident evidenceCommon issues in pedestrian accident claims
Common issues include disputed accident circumstances, missing vehicle details, delayed symptoms, treatment approvals, income evidence and uncertainty about what the insurer has accepted.
Claim pathway
How a road accident claim usually develops
This is a general pathway only. The documents, decision-maker and timing can change depending on the facts and claim type.
Injury or incident
Start with where and how the injury happened: road accident, workplace incident, public or private place, or a longer-term disability situation.
Medical treatment
Get appropriate treatment and keep certificates, referrals, scans, reports and notes about how symptoms affect work or daily life.
Evidence and chronology
Organise incident records, photos, witness details, wage records, claim numbers and correspondence in date order.
Insurer or super fund
The pathway may involve a CTP insurer, workers compensation insurer, public liability insurer or superannuation trustee/insurer.
Assessment or dispute
The insurer or fund may request material, assess treatment or work capacity, make a decision, or issue reasons that need a careful response.
Resolution or next decision
The practical outcome may be approval, payment, treatment support, further evidence, review, dispute steps or another decision point.
Documents and records
Road accident records that are worth keeping
Road accident enquiries usually start with treatment records, accident details, insurer correspondence and work-impact documents.
- Date, location and short description of the injury event
- Medical certificates, reports, scans, treatment records or hospital documents
- Employer, insurer, police, incident or venue records where relevant
- Photos, witness details, dashcam or other supporting material if available
- Income, superannuation, work capacity or leave records where relevant
- Letters, emails, claim numbers and decisions already received
Common questions
Road accident claim questions
Short general answers only. The right next step depends on the facts, dates and documents.
What if I do not have all vehicle details?
Keep any details you do have, including police or event information, witness details, location photos and medical records. The next step depends on the facts and available records.
Can pedestrian injuries involve psychological symptoms?
They can. If psychological symptoms, sleep changes or anxiety follow the accident, raise them with a treating practitioner so the history is recorded.
Road accident enquiry
Not sure what to do after a NSW road accident?
Send the accident date, vehicles involved, treatment so far and any insurer contact. The next step is to work out the pathway, evidence gaps and any time-sensitive issue.