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Evidence library

NSW Injury Claim Evidence, Documents and Templates

This library helps injured people organise incident, medical, income, correspondence and daily-impact records into a clear working file, without presenting any checklist or template as an official form. It is a practical working guide, not an official form, a medical opinion or advice about what your individual claim requires.

Send your claim detailsClaim process

What evidence should I organise for a NSW injury claim?

This library helps injured people organise incident, medical, income, correspondence and daily-impact records into a clear working file, without presenting any checklist or template as an official form. Keep original, dated material where possible, separate facts from assumptions, and record where each important item came from. One document rarely proves a claim by itself; the useful question is how the records fit together.

Evidence and document library

Choose the record you need to organise

Start with the evidence guide that matches the document or task in front of you. Each page includes a working checklist, an example, common mistakes and a print-friendly version.

Evidence and records

What to preserve and how to keep a clear source trail.

NSW Injury Claim Evidence ChecklistThis guide explains how to use NSW Injury Claim Evidence Checklist as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideHow to Write an Injury Claim ChronologyThis guide explains how to use How to Write an Injury Claim Chronology as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideMedical Records for Injury Claims NSWThis guide explains how to use Medical Records for Injury Claims NSW as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideIncome Loss Evidence for Injury Claims NSWThis guide explains how to use Income Loss Evidence for Injury Claims NSW as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guidePayslips and Tax Evidence for Injury ClaimsThis guide explains how to use Payslips and Tax Evidence for Injury Claims as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideTreatment Receipts for Injury ClaimsThis guide explains how to use Treatment Receipts for Injury Claims as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideWitness Statement Evidence for Injury Claims NSWThis guide explains how to use Witness Statement Evidence for Injury Claims NSW as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guidePhoto Evidence After an Accident NSWThis guide explains how to use Photo Evidence After an Accident NSW as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideCCTV Evidence for Injury Claims NSWThis guide explains how to use CCTV Evidence for Injury Claims NSW as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guidePain Diary for Injury ClaimsThis guide explains how to use Pain Diary for Injury Claims as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideDomestic Assistance Evidence for Injury ClaimsThis guide explains how to use Domestic Assistance Evidence for Injury Claims as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideTravel Expenses Evidence for Injury ClaimsThis guide explains how to use Travel Expenses Evidence for Injury Claims as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideInsurer Letters: What to Do in NSWThis guide explains how to use Insurer Letters: What to Do in NSW as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guide

Templates and preparation guides

Non-official working formats for preparing, sorting and explaining records.

Injury Claim Chronology TemplateThis guide explains how to use Injury Claim Chronology Template as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideQuestions to Ask After an AccidentThis guide explains how to use Questions to Ask After an Accident as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideWhat to Send Before a First Injury Claim ConsultationThis guide explains how to use What to Send Before a First Injury Claim Consultation as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideHow to Prepare for an Insurer Medical AssessmentThis guide explains how to use How to Prepare for an Insurer Medical Assessment as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideHow to Organise Injury Claim DocumentsThis guide explains how to use How to Organise Injury Claim Documents as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideHow to Request Medical RecordsThis guide explains how to use How to Request Medical Records as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideHow to Describe Symptoms to Your DoctorThis guide explains how to use How to Describe Symptoms to Your Doctor as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideHow to Keep a Treatment DiaryThis guide explains how to use How to Keep a Treatment Diary as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guideHow to Record Work Restrictions After InjuryThis guide explains how to use How to Record Work Restrictions After Injury as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Open guide

Working copy

Print this guide or save it as a PDF

The printed version removes navigation and enquiry panels so you can use the checklist as a private working copy. It is not an official form.

What this record is designed to do

A clear working record can make dates, evidence gaps and questions easier to identify. It should accurately summarise existing material rather than change, embellish or replace the original record. This library helps injured people organise incident, medical, income, correspondence and daily-impact records into a clear working file, without presenting any checklist or template as an official form.

Practical checklist

Collect only material that is relevant, keep the original version, and use a consistent naming and dating system. The exact records required depend on the claim type and the issue being decided.

  • Date, time, place and a factual description of what happened
  • Clinical notes, referrals, certificates, test results and treatment plans
  • Complete insurer, employer, super fund or other decision-maker correspondence
  • Pre-injury and post-injury earnings records covering the same comparable periods
  • A copy of the source document supporting each important date or assertion
  • Relevant dates recorded consistently, including when a document was sent or received

A practical example

Create one dated entry or folder containing the first item below, attach the second item, and note the third item as its source. Keep fact, recollection and unanswered questions in separate fields so another reader can understand the record without guessing. For this guide, start with “Date, time, place and a factual description of what happened”, attach “Clinical notes, referrals, certificates, test results and treatment plans”, and cross-reference “Complete insurer, employer, super fund or other decision-maker correspondence”.

What this guide does not prove

A checklist, diary, chronology or template does not establish fault, medical causation, eligibility, impairment or the value of a claim. Decision-makers may require original records, verified evidence or expert opinion. Do not alter source documents or present this working guide as an official form.

Common mistakes to avoid

Good organisation is useful only if the underlying record stays accurate. Avoid turning a memory aid into a confident statement that goes beyond what the documents or witness actually show.

  • Mixing estimates with confirmed dates without labelling the difference
  • Deleting, cropping or overwriting original files
  • Sending a large unsorted bundle with no index or explanation
  • Including unnecessary personal information when a limited working copy would do

Print-friendly working copy

Use the print button on this page to create a paper or PDF working copy. Add handwritten notes only to your copy, keep the source documents separately, and check the final bundle before sharing it.

  • Tick each item only after checking the source document
  • Write “unknown” rather than guessing a date or detail
  • Add the file name or page reference beside each important entry
  • Keep a secure copy of what was sent and when

Claim pathways where these records may help

The same document can have a different role in a CTP, workers compensation, public liability, medical negligence or TPD enquiry. The claim pathway, decision-maker and disputed issue determine what weight a record may carry.

  • Motor vehicle accident and CTP claims
  • Work injury and workers compensation claims
  • Public liability injury claims
  • Medical negligence enquiries
  • Superannuation TPD insurance claims

Before sending a document bundle

Check that the pages are readable, dates are consistent, private material is handled securely and any insurer request or stated response date is identified. If you are unsure what matters, send a short index and the key decision letter first.

Ask about your documents

Documents and records

Records to preserve and organise

Keep original source records, use clear dates and labels, and separate confirmed facts from assumptions or unanswered questions.

  • Date, location and short description of the injury event
  • Medical certificates, reports, scans, treatment records or hospital documents
  • Employer, insurer, police, incident or venue records where relevant
  • Photos, witness details, dashcam or other supporting material if available
  • Income, superannuation, work capacity or leave records where relevant
  • Letters, emails, claim numbers and decisions already received

Next reading

Related evidence and claim guides

NSW Injury Claims homeNSW Injury Claim Evidence ChecklistThis guide explains how to use NSW Injury Claim Evidence Checklist as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.How to Write an Injury Claim ChronologyThis guide explains how to use How to Write an Injury Claim Chronology as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Medical Records for Injury Claims NSWThis guide explains how to use Medical Records for Injury Claims NSW as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Injury Claim Chronology TemplateThis guide explains how to use Injury Claim Chronology Template as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Questions to Ask After an AccidentThis guide explains how to use Questions to Ask After an Accident as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.What to Send Before a First Injury Claim ConsultationThis guide explains how to use What to Send Before a First Injury Claim Consultation as an accurate working record, how to connect it to source documents and what the material cannot prove on its own.Claim processContact NSW Injury ClaimsOverseas Medical Records for NSW Injury ClaimsThis guide is for people whose earlier condition, post-accident treatment or ongoing care is recorded outside Australia. Overseas records can provide context, but relevance, translation and formal requirements depend on the particular claim and the recipient asking for them.Translating Injury Claim Documents in NSWThis guide is for people holding medical, employment, insurer, police or expense records in a language other than English. It explains a safe document workflow; it does not promise translation or interpreter services and is not an official translation standard.Chinese-Language Injury Claim Help in NSWThis guide is for people who prefer written injury-claim information in Simplified or Traditional Chinese. It explains how to identify the likely NSW claim pathway and prepare a clear first enquiry without assuming that a lawyer or staff member speaks Chinese.

Common questions

Evidence and document questions

Short general answers only. The right next step depends on the facts, dates and documents.

What should this working record include?

Include the relevant source material, clear dates, a short explanation of what each item shows and any question that remains unanswered. Keep the original documents separately.

Is this an official legal or insurer form?

No. It is a general working guide only. Use any current form or instruction required by the relevant insurer, fund, employer, provider or authority.

Does keeping this material prove that I have a claim?

No. Entitlement depends on the claim pathway, facts, medical and other evidence, causation, loss, applicable rules and the decision-maker’s assessment.

Should I send every document immediately?

Not necessarily. Preserve the complete file, but check what has been requested, remove unnecessary duplicates, protect sensitive information and get advice if a response date or dispute may apply.

General injury enquiry

Not sure what type of injury claim you have?

Tell us where and when the injury happened, what has changed since, and whether an insurer, employer or super fund has contacted you. The enquiry can then be directed to the likely pathway.

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